Al Karama
District, Kuwait Street, (previously Al Karama),
opposite Emirates Post.
Tel. no.: 3374800-04
Fax no.: 3372260-04
E-mail: customers@dm.gov.ae
Services rendered by the Center
Waste
services such as waste removal, providing garbage bags,
receiving complaints from the public and providing
tankers for draining sewage.
Building
control services such as inspection of existing
buildings, checking the violators of building
regulations, engineering supervision of buildings under
construction, preparing completion certificate reports
and receiving applications for recovering deposits.
Food control services such as the inspection of foodstuffs at schools, warehouses, restaurants and cafeterias.
Collection of all types of fees imposed by Dubai Municipality.
Selling car park cards.
Preparing completion certificate reports.
Receiving
applications for recovering deposits.
Submission of Demarcation Application.
Receiving applications of maintenance and additions.
Receiving complaints related to bachelor accommodation and unlicensed additions.
Issuing letters to the Electricity and Water Authority for connecting electricity and water to the department's rented property.
Receiving
applications for planning permits including
(applications of nurseries and clinics).
Receiving car park complaints.
Selling the department's booklets such as villa design and building regulations.
Opposite of Hatta Hisn Roundabout
Tel. no.: 04-8521002
Fax no.: 04- 8523072
E-mail: customers@dm.gov.ae
Services rendered by the Center
Services of removing wastes, providing garbage bags, dealing with complaints received from public, providing towing vehicles, sewerage.
Services of controlling buildings such as carrying out inspections on existing buildings, penalizing building, regulation violators, supervising buildings under construction, preparing completion certificate reports, receiving insurance recovery applications.
Services of receiving complaints by and disputes between owners and contractors.
Near Jumairah Beach Hotel
Tel. no.: 04 - 3944424
Fax no.: 04- 3944142
E-mail: customers@dm.gov.ae
Services rendered by the Center
Services of removing wastes, providing garbage bags, dealing with complaints received from public, providing towing vehicles, sewerage.
Services of controlling buildings such as carrying out inspections on existing buildings, penalizing
building, regulation violators, supervising buildings under construction, preparing completion certificate reports, receiving insurance recovery applications.
Services of receiving complaints by and disputes between owners and contractors.
In Al Tawar Center
Tel. no.: 04 - 2638888
Fax no.: 04- 2638555
E-mail: customers@dm.gov.ae
Services rendered by the Center
Government Housing: such as Social housing granting application , Maintenance and additional work, Issuing certificates for Land Department , Issuing Sh. Zayed Housing Program Certificate , Issuing Housing Finance Certificate , Issuing Dubai Municipality Certificate for the Army Force , Receiving Orders from the Ruler Office and Issuing Substitute Housing Cards .
Car Parking: such as Receiving Car Parking Complains , Public parking reservation applications , Outdoor Spaces occupancy ( Restaurants and Cafeteria) and Renewing Outdoor Spaces applications.
Treasury: such as Receiving all fines and fees those are merited by the department, providing Car Parking Prepaid Cards and Environment Department Fines Collection.
Execution Planning: such as Receiving and submitting commercial activities plans permission requests , Receiving and submitting Mosque areas customizing requests , Receiving and submitting Industrial lands existed deals(maps renewing, commercial name amendments, additional activities) , Receiving and submitting electricity cables site changing request , Receiving all fines and fees those are merited by the department, Providing Car Parking Prepaid Cards and Environment Department Fines Collection.
Drainage Development & Control: such as Receiving & following up the customer complains , Drainage Fees , Issuing NOC , Home Equipping & Connection Application , Home Equipping & Connection Application , Issuing underground water pumping Permission , Confirming Trade Licenses , Fines inquiry Service , Approving Drainage sketches and Issuing Trade Licenses NOC.
Building Inspection: such as Contractors' observance control , Building Projects Insurance return , Sand Moving Permission, Building Structure Scrutiny, New Building Diggings Control and Bachelor Accommodation Control.
Building Permits: such as Addition, maintenance, decor, request, Demolition, Building License Renewing, Building License Cancellation, Pavement Request and Wedding & Ramadan Tents Erection Request and Buildings Laws observance.
Food Control: such as Food Establishment Inspection, Food Establishment Permission and Inspecting Storehouse Containers.
Clinic & Medical Services: such as Health Establishment Inspection and Receiving & following up the customer complains.
Dubai Municipality Call Center works round the clock to present all services that can be easily facilitated via a centralized telephonic switch board that covers all DM. Departments and sections while using state-of-the-art technologies and top distinctive criteria to achieve best levels of services performance, among are:
Enquiring about procedures for obtaining DM Services.
Enquiring about Customers' pending applications.
Enquiring about DM advertisements which are published in various informative medium.
Enquiring about DM news and information which are published in various informative medium.
Enquiring about DM events which are published in various informative medium.
Enquiring about Conferences organized by DM.
Informing about traffic signals break down.
Informing about light poles break down at public streets.
Requesting pest control services.
Requesting veterinary services and informing about abandoned animals.
Notifying about refuse accumulation places on public roads and in various areas at Dubai Emirate.
Notifying about Bachelors' accommodation in residential areas.
Receiving customers' advices about DM vehicles.
Receiving public notices regarding planting at Dubai Emirate public areas.
The Information Enquiry System is a telephonic service that answers customers' enquiries automatically by dialing 800 4567 for the purpose of obtaining necessary information about DM services in addition to inquiring about the status of customers' applications , dealings and required documents. It also facilitates the possibility of obtaining service forms through fax.
