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Frequently Asked Questions

General

What are the main communication channels with Dubai municipality?

  • You can communicate directly with Dubai Municipality through:
    • Phone : +971 4 2215555
    • Call Centre: 800900
    • Website: www.dm.gov.ae
    • Social Media Channels: @dubaimunicipality

​What is the procedure to manually apply for samples testing?

  • You can apply for samples testing manually by:
    • Registering the sample for analysis
    • Prepaying the test fee
    • Keeping a copy of the test application receipt.

​What are the working hours of Dubai Central Laboratory?

  • ​Week days (except Fridays and Saturdays) from 7:30 a.m. to 2:30 p.m.

​ Where is Dubai Central Laboratory located?

  • Dubai Central Laboratory is located in Al Karama Area, near the Central Post Building, Administration Building, Block A, Second Floor.

​ ​ Is it allowed to raise animals at home?

  • Yes, only domestic animals (companion animals) are allowed, except for the types or breeds mentioned in Federal Law No. 22 of 2016 regarding the regulation of the possession of dangerous animals.

What is the procedure for setting up a temporary desert camp? (not a temporary winter camp)

  • You must obtain a No Objection Certificate from the Department of Tourism and Commerce Marketing before applying to renew the desert tourism camp rental contract. Then you submit the renewal application through Dubai Municipality website – Executive Planning Department – Planning Services Section.

​​When will Dubai Municipality's Wedding Halls be open, and where are they located?

  • These projects have been completed. You can get more details by clicking on the following link.

​ Is the Birds and Pets Market open?

  • ​Yes, we have opened the Birds and Animals Pets. You can find more information through this link.

​What are the criteria required to join the training program for qualifying Human Resources Cadres for employment purposes (scholarship)?

  • The scholarship requires the following criteria:
    • To be a citizen of the UAE
    • To hold a high school diploma (sciences section) with an average over 65%
    • To pass the placement exams (Mathematics and English)
  • Scholarship advantages:
    • You can choose between a diploma or a Bachelor’s Degree
    • The tuition is paid by Dubai Municipality
    • You get health insurance.
    • You get a monthly salary of AED4,500
    • You become a member of the Dubai Municipality Employees Club
    • Your salary will amount to:
      • AED16,000, if you graduate with a diploma
      • AED22,000, if you graduate with a Bachelor’s Degree.

How can I submit a suggestion or complaint regarding the services and tasks of Dubai Municipality?

  • You can submit your suggestions and report any complaints, such as water leaks, dumping garbage around containers and general pest problems, as well as complaints about restaurants and others by:
    • Using the Dubai Government unified Suggestions and Complaints System, which is available on the main page of our website
    • Dubai Municipality website: www.dm.gov.ae
    • Dubai Municipality Service Centres
    • Our Social Media Channels
    • Email: info@dm.gov.ae
    • You can also come in person to Dubai Municipality offices, or call our toll-free number: 800 900 anytime (24 hours a day, 7 days a week).

We also welcome your ideas and creative suggestions regarding the tasks and services of Dubai Municipality, through:

  • Using the Dubai Government unified Suggestions and Complaints System, available on the main page of the Dubai Municipality website.
  • Visiting the Dubai Government unified Suggestions System on the Dubai Municipality website.
  • Using the Mohammed Bin Rashid Smart Majlis System through this link.
  • For more information about suggestions and complaints, you can visit the suggestions and complaints page on our website.

​How can I participate in Dubai Municipality's public biddings related to procurement?

  • You must be registered in the suppliers online portal of Dubai eGovernment
  • You can request participation in public tenders or bidding through the eSupply portal of Dubai eGovernment by logging into the specialized contracts system
  • Please subscribe to tejari.com and submit your quotations.

How can I find out about public tenders and bidding?

  • You can know about public tenders and bidding through related advertisements that are often published in daily newspapers, such as alarabiya.net, Al-Ittihad, Al Khaleej, Khaleej Times, Al Bayan, etc.
  • Registered suppliers are notified by fax or the online bidding service.

​How can I receive Dubai Municipality e-services?

  • You can obtain all our services by visiting the Dubai Municipality website www.dm.gov.ae and viewing the procedures, service channels and working hours.
  • You can browse services that do not require a username and password without registering
  • You must be registered as an individual or company, if the service required that, then:
    • Enter your username and password to display the related services, after verifying your data
    • Select the required service link to open the page
  • You can apply for some services at the customer service centres in Al Tawar, Manara, Al-Kafaf and Hatta
  • For more information, please call the toll-free number 800 900.

What are the working hours of Dubai Municipality Customer Service Centres ?

Al Tawar Centre: It includes 8 departments, in addition to Dubai Municipality:

  • Dubai Municipality
  • Ministry of Human Resources and Emiratisation
  • Dubai Health Authority
  • Community Development Authority
  • Dubai Bank
    • Working hours: 7:30 a.m. to 2:30 p.m.
  • Ministry of Interior – General Directorate of Residency and Foreigners Affairs
  • Roads and Transport Authority – RTA
  • Dubai Electricity and Water Authority – DEWA
    • Working hours: 7:30 a.m. to 7:30 p.m.
  • Emirates Telecommunications Group – Etisalat
    • Working hours: 8:00 a.m. to 8:00 p.m.

Al Kifaf Centre:

  • Working hours: 7:30 a.m. to 2:30 p.m.

Hatta Centre: It includes two departments, in addition to Dubai Municipality:

  • Dubai Municipality
    • Working hours: 7:30 a.m. to 2:30 p.m.
  • Ministry of Community Development
  • Ministry of Human Resources and Emiratisation
    • Working hours: 8:00 a.m. to 2:00 p.m.

Al Manara Centre: It includes 3 departments, in addition to Dubai Municipality:

  • Dubai Municipality
  • Community Development Authority
    • Working hours: 7:30 a.m. to 2:30 p.m.
  • Dubai Electricity and Water Authority – DEWA
    • Working hours: 7:30 a.m. to 2:00 p.m.
  • General Directorate of Residency and Foreigners Affairs
    • Working hours: 7:30 a.m. to 6:00 p.m.

Does Dubai Municipality guarantee the privacy of my personal information when using its electronic services?

We are committed to protecting your privacy with regards to our services and your applications through our website. Our data management and sharing policy adopts the following:

  • We do not collect your private information unless you voluntarily disclose it. The same applies for when you apply for Dubai Municipality e-services.
  • We are committed to protecting your personal information through advanced security technologies and assistive organizational procedures and measures that ensure the protection of your private information from any unauthorized access or illegal use.
  • We will not trade the personal information that you voluntarily disclosed, nor will we share it with any third party, except for the departments concerned with the services you applied for, in order to complete the the procedures of these services.
  • Also, Dubai Municipality has been awarded the Certificate of Compliance with the International Standard ISO 27001 for information security and confidentiality in all its e-services, applying the best systems of quality management according to scientific principles and maintaining the confidentiality of information, its accuracy and availability.
  • Finally, we recommend that you take adequate precautions to protect your information when you are online.
  • We also advise you to change your password periodically, and use necessary measures to enhance confidentiality and security, namely through adopting passwords that include letters and numbers and making sure that the browser you are using is safe.

Does Dubai Municipality assure secrecy of my personal information I interned for registration for e-services ?

Surely! Dubai municipality is committed to keep your personal information private in the website.  DM’s policy regarding the collection and sharing in the website is as follows:

  • We collect information only  when it is provided by the costumer voluntarily like in the case of any  application for registration.
  • Municipality is committed to protect your personal information from unauthorized access and using it for illegal purposes. We use high level security technology and keep adequate procedure and regulatory measures for ensuring it.
  • We shall never sell or rent personal information you voluntarily disclosed to us. We won’t share your personal information with any third party at any cost, except which are shared with our departments for procedures to  complete the services you applied for.
  • DM has been awarded the  ISO27001 information security certificate in all its e- services  for ensuring secured  e-services, keeping secrecy and accuracy in information sharing and  for implementing scientifically perfect quality management systems
  • Lastly we advise you to take adequate precautions to protect your information when you are online.
  • To change password very often, making passwords mixing letters and digits and ensuring the security of browser you  use  are  some measures to note.

How can I apply for a job at Dubai Municipality?

  • You can apply for a job at Dubai Municipality through our online recruitment service.
  • Download and fill in the application form, and submit it with copies of your academic qualifications and experience certificates (if any)
  • Follow up on your application through the online recruitment service after entering the application number.

Note: Only applicants with the qualifications and experience relevant to the requirements of our vacancies are contacted.

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