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Pioneering Awards

In alliance with Dubai Municipality strategic objectives in establishing  a culture of leadership and corporate governance to build an innovative internationally recolonized municipality.

Dubai municipality is actively participating  in the pioneer awards that foster its innovative values and completeness to achieve  projects and initiatives in different sectors of excellence both regionally and internationally.

A’ Design Award

A’ Design Award

Dubai Municipality, represented by the Public Beaches and Waterways Department, has won the A’ Design Award in the Architecture Building and Structure Design category.

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The Ras Al Khor Wildlife Sanctuary Development Project won the 2024 Gold Award, as the project aims to enhance ecosystems and biodiversity. In addition, to establishing service and entertainment facilities that enhance the close connection between the environment and people within the emirate's system of entertainment and tourism areas, the project also aims to attract and develop tourism and the environment in a manner consistent with the municipality's vision and objectives.
Best in biz awards

Best in biz awards

Dubai Municipality has won the Best in Biz Awards in many categories which organized by the Best Business Foundation.

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This award highlights outstanding business performance, honors notable achievements in various fields, whether information technology, marketing, or innovation, and encourages healthy competition among participating institutions. Dubai Municipality, represented by the Food Safety Department, won in the Annual Report of the Year category. This award is for exceptional performance, innovation, and leadership. The annual report initiative of the Food Studies and Policies Section of the Food Safety Department, Dubai Municipality, won. The initiative aims to highlight the size and number of pioneering achievements of the Food Safety Department at Dubai Municipality over the past years, including obtaining local and international awards, registering intellectual property, publishing studies in scientific journals, and conducting a number of laboratory tests, surveys, and annual studies in the field of food safety.
Big Awards for Business 2024

Big Awards for Business 2024

Dubai Municipality, represented by the Contracts and Procurement Department, won the Big Awards for Business 2024 in the Big Innovation Award category, organized by Business Intelligence Group.

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The initiative, "Leading the Way in Public Procurement Excellence," won. The initiative aims to keep pace with government trends in implementing the best technical solutions in the field of purchasing and contracting, and to facilitate work procedures in accordance with the national agenda and the strategic objectives of the municipality to provide qualitative and innovative solutions for contracting and purchasing services by making optimal use of modern technology and innovation.
British Safety Council

British Safety Council

Dubai Municipality has won the International Safety Award, one of the categories of the British Safety Council Awards for 2024.

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This award is granted by the council to institutions that apply the highest standards of occupational health and safety to ensure the sustainability of a healthy and safe work environment, preserving the health and safety of employees, contractors, and visitors, including people of determination, in addition to protecting property. The municipality won the first place in the award, in recognition of its efforts in managing the occupational health and safety system, after demonstrating a commitment to developing and applying global standards in activities and operations within its work sites, in addition to its efforts in maintaining the sustainability of a positive safety culture by enhancing compliance with laws and regulations. Dubai Municipality also won second place in the same award for its project "Corporate Health and Safety Management in Dubai Municipality," which demonstrates the flexibility and positive impact of the health, safety, and environment system implemented in the municipality.
Center for Creative Excellence (COER) International Business Awards

Center for Creative Excellence (COER) International Business Awards

Dubai Municipality wins two prestigious awards at the Center for Creative Excellence (COER) International Business Awards Dubai, United Arab Emirates, August 20, 2024

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The Excellence and Knowledge Department and the Geographic Information Systems Center at Dubai Municipality have won two prestigious awards at the 2024 International Best Practices Award (IBA) and Wide Innovation Award. The Excellence and Knowledge Management Department won first place globally in the Corporate Innovation category with a 6-star rating, which is the highest rating in this prestigious award of the International Competition (IBPC), which is being held in its tenth session. Meanwhile, the Geographic Information Systems Center won the Best Practices Award for using modern technologies to manage emergency and crisis reports. This award is part of the Command and Control Center initiative, which aims to enhance centralized response to emergencies and crises and support other government agencies to ensure the security of Dubai around the clock.
Customer Centricity Awards

Customer Centricity Awards

Dubai Municipality's Contracts and Purchasing Management won the Customer Centricity Awards in the Business Change or Transformation category organized by ARCET Global.

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Their initiative, "Digital transformation in procurement process," secured first place in the Middle East and second globally, just 1.6 points behind the first-place winner. The awards included participation from over 350 entities across 42 countries. The project aims to align with governmental directives by implementing best technological solutions in procurement and contracting, facilitating business processes according to national agendas and departmental strategic objectives.
Dubai Award for Sustainable Transport

Dubai Award for Sustainable Transport

Dubai Municipality's Waste Management Operations won the Dubai Sustainable Transport Award in the Initiatives for People of Determination category, organized by the Roads and Transport Authority of Dubai.

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They were honored for their initiative "Recycling Collection Center - Disability Friendly," which aims to encourage all segments of society, including people of determination, to recycle twelve types of waste. The center operates 24/7, accommodating users without requiring them to leave their vehicles, thanks to specially designed access points. The municipality repurposed old and unused cargo containers, each with a capacity of 40 cubic meters, ensuring they meet the highest environmental standards through redesign and manufacturing.
Dubai Demand Side Management Award for Excellence

Dubai Demand Side Management Award for Excellence

Dubai Municipality, represented by the General Maintenance Department, has won an award in the Dubai Energy Demand Side Management Program for Excellence in the Building Retrofit category, organized by the Supreme Council of Energy.

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The award was given for the initiative to retrofit Dubai Municipality buildings, which aims to reduce energy consumption in line with the directives of the Dubai government. The initiative involved retrofitting 330 buildings, resulting in an annual saving of 16,730,266 kilowatt-hours of energy, amounting to a 32% reduction in energy consumption
Edison Awards

Edison Awards

Dubai Municipality, represented by the Food Safety Department, has won the bronze medal in the Edison Award under the category of Digital Transformation and Data Governance.

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The Edison Award recognized the "My Food Initiative," a project launched by Dubai Municipality as part of its efforts to promote digital transformation in its food safety systems and services, automating them to keep up with technological advancements in this field. This initiative also aims to save time and effort for customers and ensure the provision of food safety management services according to the highest and best global standards. The initiative aims to digitize and automate several key processes in the food safety system, which were previously managed through millions of records and documents involving more than 26,000 food establishments in the Emirate of Dubai. The initiative targets enhancing the satisfaction of Food Safety Department customers by providing integrated services in collaboration with relevant service-providing entities.
Energy Globe award

Energy Globe award

Dubai Municipality, represented by the Dubai Central Laboratory Department, won the Energy Globe Award in the Earth category, organized by the Energy Globe Foundation.9

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The initiative (Allowing the use of recycled materials in the construction materials industries to be certified by the Dubai Central Laboratory and used in projects in the Emirate of Dubai) won. The initiative aims to: (Reducing carbon emissions, protecting the environment from pollution, preserving natural resources, protecting ecosystems and wildlife, reducing demand for raw materials, saving energy, and reducing the costs of waste collection and disposal) In line with the long-term Dubai Urban Plan 2040 to guide future urban development in accordance with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum to make the Emirate of Dubai “the best city to live in,” which includes the structural plan for the Emirate of Dubai for the next twenty years, in addition to strategies, The development principles, guiding policies, and initiatives required to guide urban development in the emirate. The award aims to present innovative and sustainable projects to a broad global audience, as many excellent and implemented solutions exist to most of our environmental problems. The Global Energy Prize raises awareness of the importance of these projects, creating a multiplier effect. All projects that offer solutions to our environmental problems, particularly those related to reducing emissions and pollution, can be recognized.
Excellence and Creative Engineering

Excellence and Creative Engineering

2023 Engineering Excellence and Creativity Award | Distinguished Engineer Award | Second Prize - Principal Architect | Mohammed Shabana Dubai Municipality, represented by its distinguished Principal Architect, Mohammed Shabana, was honored with the 2023 Engineering Excellence and Creativity Award, Second Prize.

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This honor is a testament to the innovative spirit and technical proficiency Mohammed Shabana has consistently demonstrated in the field of engineering, particularly in the management of city beautification and public projects.The Excellence and Creative Engineering Award aligns with the UAE Vision 2071, which focuses on innovation and a diversified knowledge economy. Organized by the Society of Engineers - UAE, the award recognizes the transformative role of innovative projects and exceptional contributions of engineering professionals. The Distinguished Engineer Award recognizes the country's most outstanding engineer, whether a UAE citizen or resident, for at least ten years.The award criteria include a documented history of notable achievements in the local engineering landscape, the use of innovative methods and smart technologies in their projects, and evidence that their work has impacted significant positive change in the engineering sector.
GCC GOV HR AWARDS

GCC GOV HR AWARDS

Dubai Municipality, represented by the Human Resources Department, has been awarded the Best Employer in the Public and Government Sector at the GCC level for the year 2024 by the GCC GOV HR Awards.

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Dubai Municipality's win of this valuable award stems from its distinguished efforts in attracting the best human talent, developing and qualifying them in municipal work, behavioral competencies, and foresight. It also stems from its provision of a happy and positive work environment and its initiatives to achieve job well-being, enhance quality of life, and improve employee experience from the start of employment until retirement.
Global 200 Women Power Leaders

Global 200 Women Power Leaders

Dubai Municipality has received a series of awards in the Global 200 Women Power Leaders for the Leadership category:

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Naseem Mohammed Rafi, Executive Director of the Environment, Health, and Safety Foundation, won for her exceptional and outstanding achievements and capabilities in leading the health and safety system across the Emirate of Dubai. Dr. Hessa Jafar Al Jowei, Head of the Studies and Systems Section in the Health and Safety Department, won the award in the Rising Leaders category for her achievements during her pioneering career, which included leading and inspiring teams in the Health and Safety Department to achieve the department's goals of contributing to the highest levels of health and safety and supporting the business sector. Engineer Maitha Al Nuaimi, Director of the Geographic Information Systems (GIS) Center, won the Global 200 Women Power Leaders award in the Powerful Women Leaders category for her "Leadership in GIS and Digital Transformation with Data" initiative. This initiative aims to showcase leadership achievements in GIS and data digital transformation, including the completion of the first phase of the digital twin roadmap for the Emirate of Dubai. Additionally, Aisha Al Hammadi, Director of the Human Resources Department, received the award for several specialized initiatives in human resources, including the Dubai Municipality Academy, Our Pioneers and Cadres are Our Pride, and Change Management. These initiatives directly aim to increase Emiratization rates and develop competencies within the department. Fatima Ibrahim Al Otaibi, Head of the Veterinary Services Section, won in the Rising Leaders category for her outstanding contributions, expertise, and leadership in the veterinary field. She played a pivotal leadership role in developing veterinary services in the Emirate of Dubai, enhancing the role and contributions of veterinary services in protecting animal health and the safety of their products in the Emirate of Dubai. Aida Isa won for her achievements and excellence in the field of scientific studies specializing in food safety, aiming to provide safe and healthy food for the community. The "Afaaq Dubai" project, which focuses on planning routes and locations for airports and drone helipads in line with Dubai's future plans in the field of aerial mobility, also won. This project aims to support Dubai's future plans in aerial mobility and provide new services in the fields of shipping, delivery, aerial photography, and more, based on population and economic needs studies according to planning standards. The project contributes to maintaining the security and safety of air navigation in the emirate.
Global Energy Management Leadership Award and Emirates Energy Management Award

Global Energy Management Leadership Award and Emirates Energy Management Award

Dubai Municipality, represented by the General Maintenance Department, has won the Global Energy Leadership Award in the ISO 50001 certification category, organized by the Clean Energy Ministerial.

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The award was given to the Energy Demand Side Management initiative in Al Tawar, Al Kafaf, and Al Manara buildings, which aims to use smart energy demand management systems to reduce electricity consumption by 25%.
Global Recognition Awards

Global Recognition Awards

Dubai Municipality's Public Beaches and Waterways Management received the Global Recognition Awards in the World's leading Awards Program category, organized by Global Recognition Awards.

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They were honored for their initiative "Night Beaches," which excelled in managing beach operations and facilities by ensuring the highest standards of safety, service quality, and environmental preservation. The award aims to recognize achievements of governmental bodies or operating entities in facility management and service provision across all operational aspects throughout the year, adhering to the highest standards of service quality for the public.
Goodman Award for Excellence in Strategy

Goodman Award for Excellence in Strategy

Dubai Municipality's Strategic Planning and Institutional Development won the "Richard Goodman Strategic Planning Award" in the Governmental Institutions category.

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This award recognizes Dubai Municipality's pioneering efforts in developing and implementing innovative and effective strategies to enhance the city's quality of life. The municipality's win reflects its strong commitment to excellence and innovation in strategic planning, continually striving for sustainable development and improving the quality of life for residents and visitors alike. Through its strategies, Dubai Municipality focuses on achieving a balanced integration of urban development while preserving the environment, and enhancing community well-being and happiness.
HCM excellence Award

HCM excellence Award

Dubai Municipality Wins Four Brandon Hall Excellence Awards 2024, Winning these prestigious awards underscores Dubai Municipality's commitment to adhering to the best international practices in human resources management.

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Dubai, United Arab Emirates | October 2024: Dubai Municipality won four categories at the Brandon Hall HCM Excellence Awards 2024, organized by the Brandon Hall Group. Winning these prestigious awards underscores the Municipality's commitment to adhering to the best international practices in human resource management, implementing advanced strategies for human capital development, and focusing on innovation, enhancing job skills, and continuous learning. In addition to launching several pioneering initiatives to develop and qualify its employees, which contribute to improving their quality of life, in line with the "National Strategy for Quality of Life 2031" and the corporate values it adopts.
IchemE Global Awards

IchemE Global Awards

Dubai Municipality, represented by the Wastewater Treatment Plants Department, won first place in the Renewable Energy Award organized by the International Institute of Chemical Engineers (IChemE) Global Awards.

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The project to convert biogas into energy won. The project aims to convert biogas produced from the fermentation process of sludge resulting from the wastewater treatment process at the Warsan Station into energy used to operate the station.With the aim of using clean energy and reducing fossil fuel consumption, thus reducing the carbon footprint and supporting the circular economy by utilizing sludge. The project produces 60% of the energy used to operate the plant and rationalizes costs by up to 36%. The award aims to honor entities and institutions that apply sustainability in their operations and encourage the adoption of a more responsible approach to business by highlighting the winners as role models to stimulate positive change towards a sustainable future.
International Brilliance Awards

International Brilliance Awards

Dubai Municipality, represented by the Contracts and Procurement Department, won the International Brilliance Award in the Innovative Use of Technology category, organized by Blue Ocean Consultancy.

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The initiative, "Leading the Way in Public Procurement Excellence," won the award. The initiative aims to strategically design the digital transformation of the procurement process to enhance efficiency, effectiveness, and overall satisfaction. Central to this initiative was the reengineering of core procurement, a process aimed at improving service outcomes, quality, and cost reduction through digital solutions and benchmarking best practices using a trade methodology. The project had far-reaching impacts, impacting eight procurement streams, 15 contracting officers, 11,500 suppliers (local and global), 34 beneficiary departments, and 97 students across 320 processes and 18 procurement models.The approach included benchmarking against international standards and conducting comprehensive cost analyses along with non-financial benefit assessments.
Leading Practices in Internal Audit Award

Leading Practices in Internal Audit Award

Dubai Municipality's Internal Audit Department won the "Leading Practices in Internal Audit award" in the ESG category, organized by the UAE Internal Auditors Association.

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They were recognized for their initiative in implementing leading practices in internal audit, aiming to align internal audit activities, plans, and programs with sustainability and governance objectives. This ensures the assessment and audit of environmental, social, and governance risks and opportunities, utilizing technology to enhance the efficiency and scope of internal audit practices. The award aims to honor the pioneering entity that applies best practices in internal audit activities.
Middle East Waste Recycling Awards

Middle East Waste Recycling Awards

Dubai Municipality, represented by the Waste Operations Department, won first place in the Middle East Waste Management and Recycling Awards (2024 Mewar Awards)

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With Engineer Saeed Abdul Rahim Safar, Director of Waste Operations Department, winning first place “Golden Shield” in the “Personality of the Year in the Field of Waste Management” category in recognition of his efforts in promoting the axes of sustainable development and sustainable waste management in the Emirate of Dubai.This is done through direct follow-up and supervision of the implementation of (projects to develop operational and technical processes in the field of sustainable waste management, projects to reduce waste and divert it from landfill, and projects to outsource waste collection and transportation services in residential areas).The social responsibility initiatives and the results they achieved in this regard were represented by the participation of more than 20,000 volunteers who contributed significantly to reducing the diversion of waste to public landfills, thus diverting a large portion of this waste to the recycling stream in cooperation with the private sector.The award aims to promote sustainable development and focus on environmental management issues in the Middle East. It aims to encourage institutions and individuals to take action to contribute to environmental protection and improve waste management in the region. This award is given to outstanding recycling projects and initiatives that contribute to environmental sustainability.
Organization of Islamic Capitals and Cities Awards

Organization of Islamic Capitals and Cities Awards

Dubai Municipality, represented by the Health and Safety Department, has won the Award for Excellence in Electronic Services from the Organization of Islamic Capitals and Cities, which is held annually by this organization. The "Montaji" initiative won first place.

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The Montaji initiative aims to provide an integrated smart platform to ensure the safety of consumer products traded in the emirate by offering comprehensive services to the business sector to ensure their compliance with approved regulations and standards before being marketed locally. Additionally, it monitors shipments at ports and releases compliant products imported from more than 180 countries. Approximately 90% of the total consumer products imported into the country come through the emirate's ports.
Risk Excellence Awards

Risk Excellence Awards

Dubai Municipality's Waste Management Operations won the Risk Excellence Awards in the Technological Innovation Project of the Year 2024 category, organized by The International Institute of Risk and Safety Management (IIRSM) in the UK.

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They were recognized for their initiative, the "Smart Sanitization and Odor Control Device," which aims to manufacture a smart device to eliminate odors and suppress dust at Dubai's landfills. The award honors outstanding achievements in risk management and promotes effective practices to sustain business sustainability, encouraging innovation in risk assessment and analysis.
RoSPA

RoSPA

Dubai Municipality wins three prestigious awards from the Royal Society for the Prevention of Accidents (RoSPA). The Municipality has won three prestigious awards at the 2024 Royal Society for the Prevention of Accidents (RoSPA) Awards.

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A new achievement that reflects Dubai Municipality's unwavering commitment to strengthening its global standing in the field of occupational health and safety. These awards commend Dubai Municipality's exceptional efforts in adopting and implementing the highest international health and safety standards across its various departments, consolidating its pioneering role in providing a safe and sustainable work environment at a global level.
SEAL Business Sustainability Awards

SEAL Business Sustainability Awards

The SEAL Business Sustainability Award in the SEAL Sustainable Service category, organized by the Sustainability, Environmental Achievement, and Leadership Award. The award was given for the initiative to create a waste recycling center friendly to people of determination.

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The initiative involves constructing a waste recycling center friendly to people of determination from old and unused shipping containers, reshaping, manufacturing, and recycling them 100% according to the best approved environmental standards. This center is considered one of the smart and environmentally sustainable centers, aiming to reduce waste production in the Emirate of Dubai, promote the culture of waste separation, and increase recycling rates, thereby enhancing the overall quality of life. This project aligns with Dubai Municipality's social responsibility towards all community segments and strengthens its efforts in implementing sustainable projects in waste separation from the source and diverting it from landfills. Additionally, the center relies on solar energy to meet its clean electricity requirements
The Cooperation Council Award for Local Work

The Cooperation Council Award for Local Work

Dubai Municipality wins two awards within the Cooperation Council Awards for Municipal Work Dubai, United Arab Emirates, August 2024. Dubai Municipality, represented by the Waste Operations Department, won two prestigious awards within the Cooperation Council Awards for Municipal Work

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In the category “Community Partnership in the Municipal Work System” organized by the General Secretariat of the Cooperation Council for the Arab States of the Gulf. The “Community Centers for Waste Sorting and Collection” initiative won second place, in recognition of the municipality’s efforts to enhance community participation in waste sorting and collection processes. These vital centers serve a large segment of society and contribute significantly to preserving natural resources, enhancing the culture of sorting waste produced from its sources, raising the percentage of recycled materials, and reducing operational costs in waste disposal facilities and sites.
The GEEF Global Environment Award

The GEEF Global Environment Award

Dubai Municipality has won the Gold category in the Environmental Management sector, one of the categories of the Global Environment Award organized by the Global Energy & Environment Foundation (GEEF).

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This award is given to individuals, teams, projects, and organizations that have had a positive impact on the environment, promoting sustainability and preserving natural resources. This award serves as a motivator for excellence in efforts that achieve effective environmental management worldwide.
The Global Sustainability & ESG Awards

The Global Sustainability & ESG Awards

Dubai Municipality, represented by the Wastewater Treatment Plants Department, won The Global Sustainability & ESG Awards in the Net-Zero category, organized by BizClik and Sustainability Magazine.The biogas-to-energy project won the award.

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The project aims to convert biogas produced from the fermentation process of sludge resulting from the wastewater treatment process at Warsan Station into energy used to operate the station. The goal is to use clean energy and reduce fossil fuel consumption, thus reducing the carbon footprint and supporting the circular economy by utilizing sludge.The project produces 60% of the energy used to operate the plant (6 MWH out of the plant’s 10 MWH requirement). The award aims to honor entities and institutions that apply sustainability in their operations and encourage the adoption of a more responsible approach to business by highlighting the winners as role models to stimulate positive change towards a sustainable future.Adel Al Jasmi, Director of the Wastewater Treatment Plants Department at Dubai Municipality, said, "At the Wastewater Treatment Plants Department at Dubai Municipality, we are always keen to anticipate the future and implement proactive solutions that ensure the sustainability of our operations. The biogas-to-energy project at the Warsan plant reflects our commitment to reducing dependence on fossil fuels and promoting the use of clean energy."This supports Dubai Municipality's efforts to achieve environmental goals and reduce its carbon footprint, in accordance with the Dubai Clean Energy Strategy 2050. This award represents our ongoing efforts to achieve leadership in the sustainability of treatment plants and provide an exemplary model in the field of the circular economy.
World of Safety and Health Asia (WSHAsia) Award

World of Safety and Health Asia (WSHAsia) Award

Dubai Municipality, represented by the Health and Safety Department, won first place in the World of Safety and Health Asia Award 2024 (WSHAsia).

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Dr. Naseem Mohammed Rafi, Director of the Health and Safety Department, won the “Inspiring Woman in Safety” category as the best inspirational leader for her distinguished and innovative achievements in managing the health and safety system in the Emirate of Dubai. Dr. Naseem distinguished herself in her leadership role by activating the principles of leadership and inspiration, guiding others, and encouraging them to contribute positively to supporting action plans, initiatives, and projects related to occupational and public health and safety. The department also won first place in the Environmental Sustainability category for its efforts in providing innovative solutions to preserve water quality and sustainability.
Big 5 Global Impact Awards

Big 5 Global Impact Awards

Dubai Municipality won the first place in the Big 5 Global Impact Awards in the Innovative Construction Organization of the Year category, where the Dubai Municipality Projects Initiative won in the field of innovation in construction,

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And the initiative aims to develop its services and applications in accordance with the latest international technologies and practices in the field of building and construction, which made it a leading platform in attracting international and local companies to invest in this field.
Brandon Hall Group Excellence

Brandon Hall Group Excellence

Dubai Municipality won the Gold Award in the Occupational Wellbeing and Quality of Life category, issued by the Brandon Hall Group Excellence,

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After implementing many initiatives that contribute to improving the quality of life of employees related to the National Strategy for Quality of Life 2030 and the institutional values of Dubai Municipality. Of which; Initiatives to achieve balance between life and work, remote work, flexible working hours, and recognition and motivation programs. The municipality also launched a program to honor distinguished people in the field of customer service, work teams and committees, in addition to initiatives to empower women and people of determination, and enhance an environment that supports innovation and creativity, and functional harmony and integration among all categories of employees. It also won the Learning and Development category, for its pioneering initiatives in developing and qualifying Dubai Municipality employees, after it opened the Talent Development Center (DMX) at the beginning of 2022, which keeps pace with international best practices, and its application of multiple and innovative forms of training such as virtual reality and the metaverse, and obtaining standard specifications. In the field of learning and training services management (ISO10015) and (ISO 21001).
British Safety Council Award

British Safety Council Award

Dubai Municipality, represented by the Health and Safety Department, won the British Safety Council Award in the International Safety Award category, in recognition of its efforts in managing the occupational health and safety system at the level of the Emirate of Dubai.

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This honor is a reinforcement of the pioneering role of Dubai Municipality in applying the highest standards of health and safety. The Municipality also won International Safety Award in the category of Ambassador of the Year for Safety, Health and Wellbeing for the management of wastewater and recycled water projects. This is for the 132/11kV sub-station project for transferring the electricity generated from the Dubai Waste Management Center to the Warsan Wastewater Treatment Plant. The Municipality put the substation into operation last February after 21 months of work, in coordination with Dubai Electricity and Water Authority.
Future of Sourcing Awards

Future of Sourcing Awards

Dubai Municipality, represented by Contracts and Purchasing Department , received the Future of Sourcing Awards for the category of innovation in supplier performance evaluation, organized by the Future of Sourcing Awards celebrating Innovators,

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Where the initiative won innovation and digitization in the procedures for the supplier performance evaluation process, with the aim of raising the efficiency and competitiveness of Dubai Municipality, and adopting digital transformation techniques and automating processes in the process of evaluating suppliers' performance, by automating repetitive tasks and collecting and analyzing data without The need for human intervention.
GCC GOV HR Awards

GCC GOV HR Awards

Dubai Municipality won first place in the GCC GOV HR Award in the category of Best Emiratisation Initiative at the level of the Gulf Cooperation Council countries.

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This was the culmination of its efforts in the field of Emiratisation in Dubai Municipality, where the Emiratisation rate increased in various job categories, especially in field and specialized jobs in which the percentage is low. Emiratisation, such as the jobs of inspectors, supervisors, and engineering jobs, in addition to its efforts to develop national cadres through specialized qualification and training processes that are implemented with the latest cognitive methods such as virtual reality and the metaverse, nurturing innovative citizens and providing an environment that enhances innovation, continuous learning, and readiness for the future.
Global Benchmarking Award

Global Benchmarking Award

The municipality achieved first place in the world after winning the title of leading entity in the Global Benchmarking Award, which is organized by the Center for Organizational Excellence Research in New Zealand (COER) and awarded to government and private sectors in the field of benchmarking.

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The award aims to encourage institutions to consider benchmarking as an integral part of the engine of learning and continuous improvement and enhancing innovation readiness, and one of the most important comprehensive quality tools used to measure, compare and improve performance, and raise the level of benchmarking performance in institutions on scientific grounds and in accordance with international standards.
Global Continual Improvement Award

Global Continual Improvement Award

Dubai Municipality, represented by the Customer Happiness Department, won the first place in the International Award for Continuous Improvement in the Happiness and Engagement category,

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Organized by Dubai Quality Group, where the initiative to improve customer experience and reduce effort won, as the initiative came in response to the directions of the Government of Dubai to reduce government requirements by 30%, which is part of a package of strategic initiatives aimed at accelerating recovery and enhancing Dubai's economic advantage.
Global Future Design Awards

Global Future Design Awards

Dubai Municipality won the Gold Category of the Global Future Design Award in the Urban Design category, organized by architectirepressrelease,

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Where the Integrated District initiative to design the service center in Al Aweer won the first award. The initiative aims to meet future service needs to achieve integrated communities according to the best planning standards to include green spaces and recreational facilities in a way that enhances the quality of life and the well-being of citizens.
Harvard Business Council International Awards

Harvard Business Council International Awards

The municipality won the procurement category of the Harvard Global Business Council Awards, after submitting a participation file that included understanding the context and strategic dimensions of contract and procurement management from the economic, legal and technical aspects.

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The file also included a realistic analysis of internal capabilities, their level of maturity, and how to exploit and employ them to develop the contracts and procurement system. It also established the general framework for its contractual and purchasing process according to a system that facilitates, simplifies and improves operations. The Harvard Global Business Council also classified the municipality’s experience as a global example in the field of procurement, according to the arbitrators’ report.
Ideas Arabia International Award

Ideas Arabia International Award

Dubai Municipality won the first place in the International Arab Ideas Award for the category of customer happiness, organized by Dubai Quality Group, where the Customer Voice initiative won, and the initiative aims to achieve the vision of the wise leadership,

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Which pays great attention to customers and investors, through direct communication with the leadership in Dubai Municipality with customers, as part of the joint responsibilities in developing services and involving customers in the process of improvement and development in order to identify the most important challenges and difficulties they face. Dealers.
Investors in People Awards

Investors in People Awards

Dubai Municipality won the Investors in People Awards category in the category of The Award for Outstanding Use of Technology, organized by Investors in People,

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The initiative aims to keep pace with government trends in applying the best technical solutions in the field of procurement and contracting and facilitate work procedures in accordance with the national agenda and the strategic objectives of the department towards providing qualitative and innovative solutions for contractual and purchasing services by making optimal use of modern technology in transforming and digitizing contractual procedures.
Middle Waste Recycling Awards

Middle Waste Recycling Awards

Dubai Municipality has achieved a remarkable regional distinction by winning the ‘Best Waste Transfer and Reduction Initiative (Government Sector)’ accolade for the year 2023 at the Middle East Waste & Recycling Awards (MEWAR Awards).

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The award was conferred in recognition of the Municipality's groundbreaking initiative, the ‘Waste Reduction and Diversion Programs’, which represents a significant stride toward fostering sustainable waste management and recycling practices in Dubai.
Most Innovative Knowledge Enterprise (MIKE)

Most Innovative Knowledge Enterprise (MIKE)

Dubai Municipality, represented by the Department of Excellence and Knowledge, has achieved a great achievement by winning the Most Innovative Knowledge Enterprise (MIKE) award at the level of the Middle East and North Africa.

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Which led to its victory through the organization as one of the best entities in the world that has been qualified for the global race, and this award was granted to the Department as a leading institution in the field of knowledge management and innovation, which showed high levels of maturity in all standards. The award aims to honor and appreciate the achievements and pioneering contributions of institutions to improve global practices in the field of knowledge management and innovation, and therefore this award contributed to strengthening the institutional leadership of Dubai Municipality, which placed the department among the leading institutions in the world.
Procurement Success Awards

Procurement Success Awards

Dubai Municipality, represented by the Contracts and Procurement Department, won the Procurement Success Awards in the Procurement Resilience Award category, which is organized by the Procurement Success Summit organization.

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The way beyond traditional procurement initiative won. The initiative aims to enable the concept of agility in procurement processes by using a flexible and responsive approach to purchasing and supply management that aims to increase efficiency, adapt to rapid changes, and improve performance. The participation file includes the practices adopted by Dubai Municipality in cooperation, use of technology, rapid response to changes, and continuous review to improve operations in order to enhance competitiveness, achieve low costs, improve decisions and overall performance of procurement operations. The participation file also included details on understanding the context and strategic dimensions of contract and procurement management from the political, economic and technical aspects and a deep analysis of stakeholders and those affected.
Research and Innovation Awards

Research and Innovation Awards

Dubai Municipality won two awards during the Energy and Infrastructure Ministry’s Research and Innovation Awards. The Transportation and Administrative Services Department won first place in the Future Mobility Solutions category of government establishments for the Smart Monitoring Project for the Dubai Municipality’s vehicle fleet.

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Which aims to raise safety and security standards while driving for Municipality vehicle users, reduce the accident rate, increase awareness of vehicle users about traffic laws, and maintain its fleet of vehicles through the use of Information Technology and Artificial Intelligence. The Dubai Central Laboratory Department won first place in the category of Impacts of Climate Change on the Resilience of the Energy and Infrastructure Sectors. It won the award for a technical study related to the use of glass waste as a substitute for rubble with asphalt mixtures used in paving the asphalt base layer on roads. The study, which took about six months to be prepared, comes as part of the Municipality’s efforts to maintain the sustainability of environmental sectors, strategies to reduce climate change, reduce waste, and raise recycling rates.
Rising Star of Safety

Rising Star of Safety

Dubai Municipality was crowned first place in the “Rising Star of Safety” Award, issued by the National Safety Council in the United States of America (NSC),

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Which aims to honor future young leaders in the field of health and safety who innovate and strive to develop their institutions. In accordance with the best international standards, the award reflects Dubai Municipality’s continued commitment to improving safety and quality standards in the region.
RoSPA Health and Safety Awards

RoSPA Health and Safety Awards

Dubai Municipality received multiple honours at the Royal Society for the Prevention of Accidents (RoSPA) awards, which aims to recognize the performance, policies, and procedures of institutions for public and occupational health and safety and highlighting their role in protecting workers from workplace accidents.

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The Municipality’s Waste Operations and Management Fleet Safety initiative secured the gold award in the Fleet and Equipment Safety Category, which emphasizes the measures and responsibilities of the Logistic Services Section in maintaining safety of the vehicle and equipment fleet and optimum waste management processes. In addition, the Municipality secured two Silver awards in the Occupational Health and Safety as well as Leisure Safety categories. The accolades highlight the efforts of Dubai Municipality to guarantee the health and safety of workers in industrial facilities and infrastructure projects, along with operators and visitors of games and events areas in Dubai. Dubai Municipality won the Bronze award in the Achievement category in recognition of its dedication towards developing occupational health and safety in agricultural management and advancement and implementation of best-in-class public and workplace safety standards to safeguard workers from any accidents and lowering the rate of work injuries. Furthermore, the Municipality’s Deep Tunnel Stormwater Project received the achievement award. This strategic project has been implemented with the purpose of collecting rain and surface water and transporting it through a deep tunnel to the main pumping stations leading to four water tanks.
Sustainable Cities And Human Settlements Awards

Sustainable Cities And Human Settlements Awards

Dubai Municipality won the Sustainable Cities and Human Settlements Awards in the Planning and Design Award organized by the Global Forum on Human Settlements Organization,

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Where the framework plan initiative for the development of rural areas, which aims to preserve the nature of rural areas and provide all services and facilities and the necessary needs of the people and visitors of the areas to enhance the quality of life, in addition to providing a distinguished tourism experience as one of the main tourist destinations in the emirate.
The Future Enterprise Awards

The Future Enterprise Awards

Dubai Municipality has been honored with the prestigious ‘Best Technology Implementation of the Year in Government’ accolade at the Future Enterprise Awards 2023, underscoring its commitment to building digital and competitive work systems and to incorporate cutting-edge technologies and innovative initiatives to enhance service standards.
The International Awards for Liveable Communities

The International Awards for Liveable Communities

Dubai Municipality won two awards at the International Awards for Liveable Communities or ‘LivCom Awards,’ organised by the LivCom Committee in collaboration with the United Nations. The Municipality received first place in the ‘Sustainable Planning and Management Policies’ category and second place in the ‘Whole City’ category. The awards aimed to recognise the best international practices in community management and urban development.

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The awards acknowledged Dubai Municipality's efforts in establishing innovative development projects that promote sustainability and environmental awareness across the community. The Municipality was further appreciated for serving as a model for its initiatives in environmental wellness and urban development that raise the standards of living for residents by fostering livable communities. Dubai Municipality successfully proposed 14 initiatives that were consistent with the award's requirements, which included sustainable urban planning, heritage, culture and arts, promotion of public and green spaces, preservation of the environment and green economy, community participation, quality of life, and community health. The initiatives included Afforestation and Open Areas Strategy, Metro Stations’ Development Strategy, and the How You See It 2040 application, all of which aim to further improve living standards and foster a sustainable environment for residents of the Emirate. The International Organization of Liveable Communities has been awarding the ‘LivCom Awards’ since 1997, in collaboration with the United Nations International Institute on Ageing (UN-INIA), the United Nations Centre for Regional Development (UNCRD), and the UK-based International Society of City and Regional Planners (ISOCARP). The latest recognition is a testament to Dubai Municipality’s diligent efforts in improving community well-being and driving effective environmental policies.
Top Supply Chain Projects Award

Top Supply Chain Projects Award

Dubai Municipality, represented by the Contracts and Purchasing Department, won first place in the Top Supply Chain Projects award, which is organized by Supply & Demand Chain Executive. The Municipality’s Contracting Process Re-Engineering initiative, which won the award, aims to implement best practices in digitizing contractual procedures according to a flexible and agile concept, by planning and implementing operations to improve the efficiency and effectiveness of the contracting process and thus achieving overall satisfaction.

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The main objective of the project was to reduce the time spent on non-value-added procedures by using a re-engineering approach and the use of innovative and digital technologies. This project has contributed to radical improvements in the contracting process in Dubai Municipality, by providing innovative solutions to complex problems and challenges and ensuring the best possible results. The initiative focused on re-understanding customers and those affected by operations for flexible contractual services by allowing new technologies and best practices to deliver more value in the simplest way. The project delivered solutions with a huge amount of data usage, great processing power, and unlimited interactions between relevant parties across all contracting boilers. The award aims to define innovative projects concerned with designing the supply chain according to the concepts of automation, improvement, simplification, and organization of the supply chain as a case study. Through the annual awards program for the supply chain, the organization also honors individuals and leading entities in the global supply chain. Supply & Demand Chain Executive's is a research journal dedicated to enhancing global supply chain information resources and updates it by publishing research and learning tools based on exclusive solutions in the field.
UN-Habitat Scroll of Honour Award

UN-Habitat Scroll of Honour Award

Dubai Municipality won in managing the sewerage and recycled water network; “UN-Habitat Scroll of Honor Award”, organized by the United Nations Human Settlements Programme-UN-Habitat.

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The municipality won the award; Which is considered one of the most prestigious human settlements awards in the world, for the Grease Trap Control System (FOG WATCH) initiative, which aims to automate the process of disposing of food fat residues in sewage systems, their final treatment, recycling and use as raw materials.
Animal Welfare Award

Animal Welfare Award

Dubai Municipality, represented by Public Health Services Department, won the first place in the WVA Global Animal Welfare Awards in the category of animal welfare, organized by the World Veterinary Association.

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Dr. Dima Matar Al Dhahiri won the award for the Animal Welfare Initiative, which aims to preserve animal health and develop standards for animal welfare. The award aims to develop veterinary practices and veterinary medicine and encourage veterinarians and activists in the field of animal health and care to adopt best practices in the field of animal care.
Best Business Award

Best Business Award

Dubai Municipality also won four awards within the Best Business Awards, organized by the Awards Intelligence. The Executive Planning Department won first place in the Best Use of Technology category, for its smart systems initiative for infrastructure projects and affected lands.

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Dubai Central Laboratories Department in Dubai Municipality won first place in the best sustainable product / procedure category for the initiative to grant certification and conformity mark for thermal insulation products according to the requirements of the Green Building rating system of Dubai Municipality – Al Sa’fat. The Food Safety Department won first place in the Disruptor of the Year for Product or Service category, for the My Food initiative, which is the first digital transformation journey undertaken by a regulatory entity in the world. The Contracts and Purchasing Department won first place in the Best Purchase category, for the Digital Transformation initiative.
British Safety Council Award

British Safety Council Award

Dubai Municipality won two awards within the British Safety Council Awards. The Health and Safety Department won in the International Safety Award category, as the health and safety management system in Dubai Municipality was evaluated and received the Distinction rating, which is the highest evaluation level for the award category, which aims to ensure the health and safety of its employees as well as community members.

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The Municipality highlighted several areas such as assessing and addressing work-related risks, how leaders adopt the concept of safety in their project plans and initiatives, and other topics that have been highly appreciated by the awarding body, which reflects positively on showcasing Dubai Municipality’s efforts to preserve the health and safety of all members of society. Dubai Municipality’s Drainage Projects Department was awarded Distinction rating for the Deep Tunnel Project for Storm Water Discharge. The award aims to motivate the work team and encourage adherence to the highest standards and practices in the field of occupational health and safety
Construction Technology

Construction Technology

Dubai Municipality, represented by the GIS Center, won the first place in the Construction Technology Award in the Digital Twin category. The Dubai Digital Twin Project, launched by the center with the aim of providing a digital replica of the city of Dubai in the form of 2D and 3D maps containing all assets, landmarks and facilities, including interior details of buildings, won the award.

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All government entities in Dubai can view and use the digital twin information through the Dubai Here system, which represents an official source for all maps of the Emirate of Dubai. It is used by more than 1088 users from 41 entities, which supports the completion of works in the areas of urban planning, infrastructure development, quality of life and security and health. It contributes to promoting economic growth and foreseeing the future, increasing the level of international competitiveness and leadership, supporting Dubai government’s strategies in the field of digital space, Metaverse and enhancing the opportunities of the digital economy for a better future for Dubai.
Dubai Award for Sustainable Transport

Dubai Award for Sustainable Transport

Dubai Municipality won the Dubai Award for Sustainable Transport in the Transport Safety category, organized by Dubai Roads and Transport Authority. The Municipality’s Mobility Security and Safety Sustainability project for its vehicle fleet won first place. The project aims to raise the safety level at the work environment and mass transport on the roads for employees, reduce the rate of accidents, increase users’ awareness on road hazards, raise security and safety standards for the Municipality vehicles, and ensure the safety of vehicle users and community members, as the percentage of traffic accidents for vehicle users decreased by 46.7% and behavioral violations of vehicle users decreased to 53.2%.
Energy Globe Awards

Energy Globe Awards

Dubai Municipality won a set of Energy Globe Award awards, organized by the Energy Globe Foundation, Austria, which aims to support initiatives and projects in the field of energy and the environment. The Municipality won the award as a national winner across the UAE in the “Fire” category for the “Multi-story Parking Building” project in Al Garhoud, in order to enhance the Municipality’s efforts to beautify the Emirate of Dubai and establish sustainable public projects in it.

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The Municipality also won first place as a national winner in the youth category for its volunteer initiative, “An Hour with the Cleaner,” as part of its efforts to promote social responsibility and create field volunteer opportunities for all segments of the local community in a sustainable manner in the field of public hygiene, and to maintain an aesthetic and civilized appearance and protect the local environment. In addition to that the Municipality won two awards in the “Air” category as a national winner for the initiative to “Create Devices to Reduce Air Pollution in the Artifacts Restoration Laboratory,” limiting the spread of toxic metal dust during restoration operations. The second award was for implementing an “Energy Management System in the Sustainable Municipality Centers in Al Tawar and Al Manara.” The energy management system was installed in one of the most important buildings of Al Tawar and Al Manara Municipality centers, with the aim of optimizing energy use and management in the two centers, in support of the digital strategy and Dubai Municipality’s plan to reduce energy consumption. The Municipality also became national winner with two projects in the “Land” category for its initiatives, “the Impact of Nanotechnology on the Sustainability of Paints Under the Prevailing Climatic Conditions in the Emirate Of Dubai,” and “the Reuse of Surplus Concrete in Construction Projects.” This initiative aims to reduce the amount of construction waste in general and concrete waste in particular
GCC Award for Municipal Work

GCC Award for Municipal Work

Dubai Municipality won the GCC award, organized by the GCC General Secretariat, in the field of municipal work in the category of best practices in waste management and recycling for the Smart Sustainability Oasis initiative. It is a sustainable center available to the public 24 hours a day in 13 strategic locations in the Emirate of Dubai, through which public can dispose of 18 types of recyclable materials. This project contributes to achieving the national strategic indicators for diverting waste generated from the landfill and achieving the indicators of strategic plans specialized in the field of local waste management.
Global Business Excellence Award

Global Business Excellence Award

Dubai Municipality won multiple excellence rewards in international business. It received first place in public parks in the category of “special society” it is about a platform of free agriculture, society and investment that supports local bossiness and provides all necessary facilities.

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In addition to, it highlights the development of local agriculture sector in the UAE. The Department of Human resource in the Municipality has also won the Work Life Balance Award from its efforts in enhancing many strategies, programs and initiatives to distribute such aspect amongst its employees. Dubai Municipality won “My Food” initiative from the category “Services/innovative products provided this year”. This aligns with the effort of the Municipality to enhance digital transformation in its food safety services which saves times and energy of customers and ensures providing food services efficiently.
Global Business Excellence Award

Global Business Excellence Award

Dubai Municipality won 5 categories of the Global Business Excellence Award, which aims to consolidate the foundations of leadership and inspiration, guide others and encourage them to contribute positively to supporting work plans, initiatives and projects, and to promote excellence, exceptional flexibility, commitment and perseverance in work tasks.

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Dubai Municipality won first place in the Outstanding Innovation category during Covid-19, in recognition of its efforts to promote innovation during its response to the Covid-19 pandemic. The Municipality also achieved first place in the Outstanding Finance Initiative, for its Digital Transformation in Procurement Process, which aims to keep pace with government trends in applying the best technical solutions in the field of procurement and contracting. In addition to that the Municipality achieved the first place in the Outstanding Employee category, which was won by the employee Aida Issa , from the Food Safety Department, for her achievements that had a positive impact in the field of food safety. Dr. Naseem Mohammad Rafi, Director of Health and Safety Department in Dubai Municipality won first place in the Outstanding Mentor category, in recognition of her personal and practical achievements in managing the health and safety system and responding to the Covid-19 pandemic. Eng. Mohammed Al Dhanhani, Acting Director of Corporate Risk and Business Continuity Department at Dubai Municipality, won the first place in the Outstanding Personal Achievement category, in recognition of his personal and practical achievements in managing the health and safety system in the Municipality.
Global Future Design Awards

Global Future Design Awards

Dubai Municipality’s Urban Planning and Quality of Life Department won the Global Future Design Awards in the category of urban planning organized by the Architecture Press Release organization. The project, “Renovation and Development of Al Fahidi Square and Surrounding Streets” won the award.

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The main attractions of the project are the pedestrian paths and public squares. The award aims to encourage sustainable transformation by providing innovative design solutions and preserving the historical heritage of cities.
Green Flag Award

Green Flag Award

Dubai Municipality has won Green Flag Award for three parks in Dubai: Al Nakheel Park, Al Barsha Pond Park, and Al Nahda Pond Park. This award is given to parks and resorts worldwide that are dedicated to adhering to the best international standards in the field of enhancing the efficiency of public parks management. This took place in the presence of His Excellency Dawoud Al Hajri, Director General of Dubai Municipality and a number of its officials.

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The winning parks offer a variety of features that fulfil the various requirements and needs of its visitors, including the provision of warm-up facilities for adults, children’s games, walkways, shaded seating, jogging and bicycle tracks, and sports arenas, and abide by the standards in providing facilities and services enjoyable for the People of Determination. Winning the Green Flag award is a global confirmation of the efficiency of parks and resorts through their commitment to the standards of the international accreditation program that monitors well-managed parks and green spaces around the world.
Green Good Design

Green Good Design

Dubai Municipality’s General Projects Department won first place in the Green Good Design Award, organized by the European Center for Architecture, Art Design and Urban Studies. The Mohammed bin Rashid Library in Al Jaddaf, which was built on an area of 54,000 m2, won the award. The project aims to embody a rich history of different cultures and civilizations and represents the cultural face of the Emirate of Dubai.

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The Green Design Award aims to illustrate the most important global examples of sustainable design, and is working to develop an awareness program about international companies and institutions that carry out the best environmental and sustainable designs.
Humaid Bin Rashid International Sustainability Award

Humaid Bin Rashid International Sustainability Award

Dubai Municipality won the Humaid Bin Rashid International Sustainability Award for the category of Environmental Personalities with Impact in Innovation, Introduction of Environmentally Friendly Technology and Supporting the Concept of Sustainability. The award is organized by Ajman Municipality and Planning Department.

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Dubai Municipality won the award for the Director General’s initiatives in the field of environmental sustainability that aim to support and develop sustainable businesses, activities and projects for Dubai Municipality, in addition to achieving Sustainable Development Goals through projects and services provided by the Municipality to the emirate’s community. The General Projects Department of Dubai Municipality won the second place for the Environmentally Friendly Parks initiative, aimed at establishing self-sufficient parks that rely on solar energy systems for their operations to save energy consumption.
IChemE GLOBAL AWARDS

IChemE GLOBAL AWARDS

Dubai Municipality, represented by the Sewerage and Recycled Water Network Department, won the first place in the sustainability category in the IChemE GLOBAL AWARDS, which is organized by the Institute of Chemical Engineers (IChemE), the international organization of chemical engineers.

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The winning initiative, “the integrated program for the treatment of food oils and greases in the Emirate of Dubai,” aims to treat about 18 million gallons of grease and edible oil waste from thousands of restaurants and hotels annually. It is worth noting that this project leads to a reduction in greenhouse gas emissions, improvement of environmental and health conditions, and a reduction in maintenance costs of sewage infrastructure in the region, in addition to reducing blockages in the sewage networks.
MENALAC

MENALAC

The Parks and Recreational Facilities Department won the MENALAC award, organized by the Middle East and North Africa (MENA) leisure and attractions industry, in the category of Best Facility Manager for facilities that receive more than 250,000 visitors. Shuaib Abdul Jaleel, Principal Park Supervisor in the Public Parks and Recreational Facilities Department of Dubai Municipality was honored with the award.
Middle East Call Centre Award

Middle East Call Centre Award

Dubai Municipality’s Customer Happiness Department won the Middle East Call Center Award in the category of Best Government Call Center – support. The Call Center team won this award due to the achievements in four internationally recognized standards for call centers, namely, customer experience, human resources, technical resources, and operations, in addition to the efforts made to achieve the goals and positive results according to the standards and performance indicators.

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Seventeen Dubai call centers from the Hamdan bin Mohammed Program for Government Services were evaluated according to international standards, and through the evaluation process, the overall performance was improved. Dubai Municipality Call Center was announced as one of the top 3 call centers among government entities in the Emirate of Dubai. The Call Center is the first interface of Dubai Municipality, which is available 24/7, receiving calls from customers and community members from inquiries, reports, complaints and suggestions through various channels such as: the Call Center phone, 800900, the virtual employee, Fares, the unified application, 24/7, Email and WhatsApp.
PMI Professional Awards

PMI Professional Awards

Dubai Municipality announced that it has won the ‘Project Management Office (PMO) of the Year Award 2022’ in a global award organized by the Project Management Institute PMI Professional Awards for the year 2022. The achievement makes Dubai Municipality the first entity in the Middle East and Asia region to ever receive the distinguished Award for its efforts in Project Management and its governance.
Smart Data Summit Plus Data Awards

Smart Data Summit Plus Data Awards

Dubai Municipality’s Digital Transformation Department won the Smart Data Summit Plus Data Awards in the category of Smart Data Champion Award, which is organized by Expotrade.

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It won the award for the initiative of organizations that are pioneering the use of Artificial Intelligence and Big Data to make decisions based on Data Analytics, which aims to celebrate digital excellence among leading institutions in the use of data for radical development and solving critical challenges, as well as participation and innovation in order to achieve tangible results and outstanding achievements for the organization in its application of Data Analytics and Artificial Intelligence. The GIS Department also won the Smart Data Champion Award for a project using Artificial Intelligence and Remote Sensing for Dubai’s sustainability. The project aims to make the most of Geospatial Artificial Intelligence technology in inspections on violations in constructing additional buildings that were carried out without a permit. The systems were developed to compare approved building plans and satellite images of existing buildings and then identify the differences.
Stevie Awards for Sales & Customer Service

Stevie Awards for Sales & Customer Service

Dubai Municipality, represented by the Customers and Partners Relations Department, won the gold category in the Stevie Award for Sales and Customer Service in the Best Complaints Team category. It is organized by the Stevie Awards organization within the Global Entrepreneurship Awards program to honor the pioneers in the areas of customer service. Dubai Municipality Call Center Complaints Team won the Gold Award, and also the Gold Category A for Best Customer Insight Management.
Supply Chain and Procurement Awards

Supply Chain and Procurement Awards

Dubai Municipality’s Contracts and Purchasing Department won first place in the Supply Chain and Procurement Award in the Leading Change through Digital Transformation category for its initiative, Change through Digital Transformation. It aims to change the concept of current traditional procedures into dynamic procedures and the self-access enables digital interactions, by building deeper relationships with internal and external stakeholders than ever before and represents an advanced service delivery model in this field.

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The award aims to recognize a wide range of supply chain leaders and organizations and focuses on recognizing individual and institutional excellence, devoting efforts towards society and philanthropy through a truly global event that includes all aspects of the supply chain and logistics in addition to the procurement system. Dubai Municipality’s Environment Department won the first place in the Identity Design Award in the Project of the Future category, which is organized by Motivate Media Group, where the Al Mamzar Beach Development Project won the award for the year 2021.
UAE Innovation Award

UAE Innovation Award

Dubai Municipality’s Excellence and Knowledge Department won the platinum category of the UAE Innovation Award for the innovation category, which is organized by the Dubai Quality Group.

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The Municipality’s Innovation Management Initiative, won the award, which aims to honor distinguished pioneer winners in the field of innovation in various sectors, at the local and regional levels, whether they are institutions or individuals, they have been able to raise the level of innovative practices within their institutions, in line with the vision of the leaders of the UAE to make Dubai a center of excellence and innovation. Eleven winning institutions were honored in the UAE Innovation Award, from government and private institutions, in the UAE, and for the first time from the Gulf countries, according to the categories of the platinum, gold, silver and bronze award. This is proof that the award is a platform to crown the most distinguished and pioneering companies in promoting a culture of innovation, business competitiveness. Shedding light on the countries of the region, the award aims to consolidate the culture of innovation in the institutions of the country and the region and raise the level of innovative practices in the institutions on scientific grounds and according to specially designed global standards.
Adam Smith Award

Adam Smith Award

Dubai Municipality, represented by the Finance Department, won the Adam Smith International Award for the best solution to simplify operations in the process of receipts and payments, which highlights best innovative solutions in the field of cash and simplification of financial procedures and operations, through the initiative to improve work procedures in the place of receipts and payments.

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The Finance Department, in cooperation with the Contracts and Purchasing Department and the Smart Dubai Department, activated the feature of issuing purchase orders directly through the Government Resource Planning (GRP) system, so that it allows organizational units that wish to provide their needs of materials, works and services by following the direct assignment method. Entering invoices through the SMART SUPPLIER portal and following up the status of companies’ invoices and financial payments without the need to communicate with financial management staff or organizational unit coordinators, which supports the strategy (0 Visit) and smart transformation.
APQC Award for Excellence in Knowledge Management

APQC Award for Excellence in Knowledge Management

Dubai Municipality, represented by Knowledge and Innovation Department, has achieved a global victory in the field of knowledge management, by obtaining the Excellence in Knowledge Management Award from the American Center for Quality and Excellence (APQC).

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Dubai Municipality was ranked among the six best institutions in the world in the field of knowledge management and among the best three institutions in the world in implementing the knowledge management program for the Enterprise-Wide category. This award is given to the most distinguished institutions in the world in preparing and implementing effective programs and work mechanisms in the field of knowledge management that are positively reflected on productivity, services and enhancing innovation principles. Dubai Municipality won the award after achieving excellent results based on the APQC-approved knowledge management capability assessment tools, which is based on an evidence-based methodology through which knowledge management competencies can be measured and evaluated in the Municipality. It includes four main categories: strategy, people, and processes, content and Information Technology, which falls under 12 sub-criteria. Dubai Municipality received the highest rating (5) in all categories and criteria of the award, which enhances its global leadership.
Arabia Corporate Social Responsibility Award

Arabia Corporate Social Responsibility Award

Dubai Municipality, represented by the Corporate Marketing and Relations Department, won the Arabia Corporate Social Responsibility Award, in the category “Large Governmental Institutions – Community Initiatives in the Public Sector,” organized by the Arab Network for Social Responsibility.

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The winning initiative was “We Are With You,” which aims to promote the values of cohesion, solidarity and community cooperation among members of society, both citizens and residents.
Best Practices Award

Best Practices Award

Dubai Municipality has won international award for best practices held in Wellington city in New Zealand. The Municipality won the first place internationally in institutional creativity category with 7 stars for the initiative “Managing Knowledge and Creativity in Dubai Municipality,” as this classification is the highest ranking in the award. In addition, the initiative “The Way Beyond the Traditional Procedures of Contract and Procurement” was selected as the best global sample among 68 international participations and got 7 starts classification in best international practices.
British Safety Council Award

British Safety Council Award

The Health and Safety Department received the British Safety Council Award in the International Safety category with Distinction classification, the highest rating for the award category, for the initiative, Health and Safety Management System, which aims to ensure the health and safety of the Municipality employees and community members.

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The Drainage Projects Department also won the International Safety Award with Distinction from the British Safety Council for two projects: the Deep Tunnel Project for Stormwater Drainage and the Sewage System Project to Connect Development Areas in Jebel Ali with Dubai Municipality network as the Deep Tunnel Project achieved 15 million man-hours without injuries, and one million man-hours in the Project to Connect Development Areas in Jebel Ali. Dubai Municipality also won in the Crisis Response category through Dubai Municipality’s efforts to address Covid-19 pandemic. Evaluating preparedness and response plans to limit the spread of Covid-19 and ensure health and safety of its employees and all communities to support the emirate’s economy in taking precautionary measures and restarting various economic activities, as the Municipality is keen to apply best international standards in health and safety, especially with the current challenges associated with the Covid-19 pandemic.
CIPS Middle East Supply Management Award

CIPS Middle East Supply Management Award

Dubai Municipality, represented by its Contracts and Purchasing Department, won the CIPS Middle East Supply Management Award for the Public Procurement category.

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The award winning initiative aims to improve customer experience, solve their complaints, raise satisfaction level, and re-engineer and re-design contractual processes in line with the strategies of Government of Dubai such as, digital transformation and paperless transactions through developing systems and reducing human interference in operations and services. The initiative focused on reducing processing time of suppliers without compromising the quality of the process, as well as identifying current processes used to complete service contracts and focusing on improving decision-making processes in relevant committees.
DuPont Safety & Sustainability Awards

DuPont Safety & Sustainability Awards

Dubai Municipality represented by the Sewage Treatment Plants and Drainage Network Department received DuPont Safety & Sustainability Award in the Sustainability category in the Global Winner category. The Integrated Sustainable Program for Recycling Treated Water in the Jebel Ali Sewage Treatment Plant (Phase 2) won the award.

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The initiative aims to achieve and improve sustainability standards in the field of reusing the treated water, as the production capacity for wastewater treatment was raised from 300,000 cubic meters per day to 675,000 cubic meters per day, in addition to rationalizing energy consumption by 25% of the operational cost. The possibility of removing phosphorous from wastewater has also been achieved, which prevents the growing of algae, which is necessary for the wastewater treatment process in the region’s lakes.
Energy Globe Award

Energy Globe Award

Dubai Municipality, represented by the Sewerage Treatment Plants and Drainage Network Department, won the Energy Globe national award, organized by the Energy Globe Foundation.

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Dubai Municipality received the award for the Jebel Ali Sewage Treatment Plant Expansion Project (Phase 2), which aims to raise the plant’s capacity from 300,000 to 670,000 cubic meters per day, in order to accommodate the city’s increasing growth. The award aims to present innovative and sustainable projects to a wide global audience and to raise awareness on the importance of this type of projects that provide solutions to our environmental problems, especially with regard to reducing emissions and pollution.
Energy Management Leadership Awards

Energy Management Leadership Awards

Dubai Municipality, represented by the General Maintenance Department, won the Energy Management Insight award, organized by the World Clean Energy Organization, in the Leadership in Energy Management category. The Municipality received the award for the Energy Management System in the Sustainable Municipality Centers (Al Tawar Center and Al Manara Center buildings).

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The project aims to optimize the use of energy, in accordance with the strategic plan of Dubai Municipality to reduce energy use by applying best practices to rationalize energy and increase its efficiency in five years (2016-2021).
GCC GOV HR Awards

GCC GOV HR Awards

Dubai Municipality’s Human Resources Department won first place in the GCC GOV HR Award in the Diversity and Inclusion category for its initiative, “Diversity and Governance in Dubai Municipality.”

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The winning initiative aims to highlight the role of the Human Resources Department in preparing and implementing policies, methodologies and work guidelines for applying governance standards and accepting diversity in all human resources related processes and initiatives in Dubai Municipality, such as recruitment, training and development, performance management, handling grievances and complaints, motivation and honor, and health and safety.
Global CSR Excellence & Leadership Awards

Global CSR Excellence & Leadership Awards

Dubai Municipality, represented by the Environment Department, won the “The Global CSR Champions” award, in the CSR Leadership category, during the Global CSR Excellence & Leadership Awards, organized by the World CSR Day.

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This win comes in appreciation of the Municipality’s outstanding efforts in the areas of environment and sustainability and its positive and effective contribution to community service.
Hamdan bin Rashid Al Maktoum Award for Distinguished Academic Performance

Hamdan bin Rashid Al Maktoum Award for Distinguished Academic Performance

Dubai Municipality, represented by its Waste Management Department won Hamdan bin Rashid Al Maktoum Award for Distinguished Academic Performance in the Supporting Educational Institutions category, for the initiative, “Corporate Social Responsibility Activities in the field of Environmental Suitability in the Educational Sector.”

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It is considered one of the most important pioneering initiatives that assists in spreading sustainable environmental knowledge to ensure preservation of the environment for future generations through the highest levels of awareness on vital national environmental challenges and other related issues. Through participating in community activities and comprehensive awareness programs targeting all segments of the society, Dubai Municipality contributes to achieving national indicators, goals and strategic aspects to maintain the position of the UAE at best ranks and at most distinguished countries in the field of environment and preservation, in addition to supporting the Municipality’s ambitious vision of making Dubai a happy and sustainable city.
Harvard Business Council International Awards

Harvard Business Council International Awards

Dubai Municipality won the Diamond Category in Projects award of the Harvard Business Council International Awards for its Jebel Ali Sewage Treatment Plant project (Phase 2).

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The project carries international competitiveness using AI in the plant operations and the vital project is considered one of the important pillars of the infrastructure in the Emirate of Dubai because of its great impact on servicing the sewage system in terms of the daily treatment of sewage water in Jebel Ali treatment plant, amounting to 670,000 Cubic meter, in addition to its direct positive impact on public health, safety and the environment.
Ideas Arabia international award

Ideas Arabia international award

Dubai Municipality, represented by the Sewage Treatment Plants and Drainage Networks Department, has won Ideas Arabia international award, organized by Dubai Quality Group, in the “sustainability” category,through the initiative “Applying Artificial Intelligence System to Monitor and Control Wastewater Treatment Processes at Jebel Ali Plant.”
Identity Design

Identity Design

Dubai Municipality’s Environment Department won the first place in the Identity Design Award in the Project of the Future category, which is organized by Motivate Media Group, where the Al Mamzar Beach Development Project won the award for the year 2021.

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The project’s goal is to develop the area and to attract and develop the tourism aspect. This step also falls within the efforts to improve the Municipality’s services and raise their efficiency in a manner that is in line with the requirements of sustainable development, and the Municipality’s vision of building a happy and sustainable city.
International Architecture Award

International Architecture Award

Dubai Municipality represented by General Projects Department won first place in the International Architecture Award, for Green Good Design category, through the car parking building project in Al Garhoud.

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The building was designed to be the first environmentally friendly parking building, using environmentally friendly means to generate the building’s energy (Zero Energy Building). The roof of the building is covered by solar panels. The capacity of the solar energy system in Al Garhoud building is 500 kilowatts of solar panels, and carbon footprint of the building is equivalent to the production of 143.7 tons of carbon dioxide annually.
International Award for Innovation, Improvement and Development

International Award for Innovation, Improvement and Development

Dubai Municipality won the International Award for Innovation, Improvement and Development in the happiness category for Qoot initiative, which won out of 86 participants from inside and outside the country.

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The Qoot initiative launched by Dubai Municipality aims to effectively contribute to achieving its strategic objectives, the most important of which is enhancing confidence in food safety and improving the food sample inspection service, to ensure that they are free of disease-causing bacteria and harmful chemicals and conform to approved local and international specifications. This is done by relying on the latest technologies, in order to ensure leadership in the field of testing laboratories and achieve fast and high-accuracy results, which positively reflects on improving the customers’ experience and enhancing their happiness.
International Organizational Resilience Awards

International Organizational Resilience Awards

Dubai Municipality, represented by the Internal Control Department, won the first place in the International Organizational Resilience Award in the category of Governance and Horizon Study, which is organized by the Blackstone Resilience Project Management organization with the support of the award specialists ARCET Global, for the initiative to develop governance in supervisory reports.

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The initiative arose from the vision of Dubai Municipality, which is keen to consolidate the concepts of governance and excellence in the management of public sector institutions, in addition to supporting decision-making, and seeking to develop mechanisms of institutional work, raise productivity and combine the concepts of the happiness of customers, employees and all stakeholders to achieve the principles of effective participation and responsibility in the development of Dubai.
International Stevie Awards

International Stevie Awards

Dubai Municipality has won ten different categories of the award. The Municipality has been keen to apply the principles of competitiveness and innovation in its various practices. Dubai Municipality won the gold position in the Published Materials category.

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The Municipality designed and prepared an environmental story aimed at educating children about the importance of preserving natural reserves in the emirate, specifically the Jebel Ali Wildlife Sanctuary. Dubai Municipality won the gold in the IT Service Management category, with the IT Service Management System and Technical Systems Control. The Municipality also won gold in the Business Technology Solutions category, for its initiative, Dubai Municipality program to implement the requirements of the Dubai strategy for paperless transactions. Dubai Municipality won a gold position in the Best e-Book category, as the initiative, “Guide on Outdoor Seating in the Emirate of Dubai” won the award. The Municipality also won Bronze position in the New Product Management category, as its “Smart System for Project Impacts” initiative won the award. Dubai Municipality won the silver position in the category of Mass Communication, for the media coverage initiative to launch the environmental satellite DMSAT-1, in addition to the Municipality winning the Traditional and New Media Integration category. Dubai Municipality won the silver position in the Customer Service Team category and the Best Customer Service Executive category. The Dubai Frame won the award for the Best Customer Service Team category. Dubai Municipality won the silver position for the “Best Government Response During Covid-19” category for its Customer Happiness Initiative, which aims to ensure business continuity and service provision.
International Water Reuse and Recycling Awards

International Water Reuse and Recycling Awards

Dubai Municipality, represented by the Sewerage Treatment Plants and Drainage Network Department, won first place in the International Water Reuse and Recycling Award, organized by the International Desalination Association. The Jebel Ali Sewage Treatment Plant Expansion Project (Phase 2) won the award in the Exceptional Utility Leader category.

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The project aims to raise the plant’s capacity from 300,000 to 600,000 cubic meters per day, in order to accommodate the continuous growth of the city. The award aims to achieve sustainable development and reduce greenhouse gas emissions, through the use of Artificial Intelligence technology, which in turn reduces energy consumption.
MEED Projects Awards

MEED Projects Awards

Dubai Municipality, represented by the Drainage Projects Department, received the MEED Project Award for the category of the Best Water Project in UAE for the Deep Tunnel Stormwater Drainage project. The project aims to manage the stormwater and surface water drainage system for a total area of ​​up to 500 square kilometers in the Emirate of Dubai, which include the development areas in Jebel Ali.

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One of the most important features of the project is the transfer of water through the tunnel by gravity, which will result in a reduction in the construction costs of sub-pumping stations, and reduce the amount of carbon emissions. The award aims to shed light on the best practices in project infrastructure for managing water resources to ensure the protection and sustainability of the environment and the service of society and individuals.
Middle East & North Africa Stevie® Awards

Middle East & North Africa Stevie® Awards

Dubai Municipality, represented by its Corporate Marketing and Relations Department, has won three categories of awards in the Middle East & North Africa Stevie® Awards, which highlight innovation in all its forms in various professional achievements.

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Dubai Municipality won the Gold Award in the category of “Managing the content of social media channels during the Covid-19 pandemic,” as Municipality aims, through social media platforms, to disseminate news, statistics and advices to all categories of the community and raise their level of awareness, in addition to highlighting the Municipality’s efforts and procedures related to combating the pandemic, by publishing the content in a varied and distinctive manner. Dubai Municipality also won the Gold Award in the “Innovation in Media Planning and Management” category, through the “FoodWatch Campaign,” which provides multiple advantages in the field of food safety and nutrition, as it forms a link for all stakeholders, products and processes through a reliable digital network that facilitates streamlining of work and activities among all partners, which reduces costs by avoiding the repetition of many processes and recording all required data on a unified platform. The Municipality also won the bronze award in the category of “Innovation in Marketing through Social Media,” through the “Montaji App Campaign,” which is a smart application that enables stakeholders to verify the validity of information and the safety of consumer products and their conformity with the approved standards by simply scanning the barcode of the product or searching the name of the product.
Middle east waste & recycling awards

Middle east waste & recycling awards

Dubai Municipality won first place in the category of the Best Government Initiative Concerned with Reducing Waste Generation for the “Recyclable Material Collection Centers” project, which is a sustainable center available to the public 24 hours a day in 13 strategic locations in the Emirate of Dubai, through a sustainable waste management system.
OSTAR International Award

OSTAR International Award

Dubai Municipality, represented by Dubai Central Laboratory, won the OSTAR International Award (Super Level) in the best projects category for 2021 for the initiative to reuse surplus concrete in construction projects produced by concrete factories and the possibility of supplying it or using it again.

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This initiative aims to reduce the amount of construction waste, especially concrete, and reduce pollution and improve the environment, support Dubai Municipality’s strategic objectives and its vision of building a happy and sustainable city. As per the statistics, the annual concrete production in the Emirate of Dubai is approximately 25 million cubic meters. By implementing this initiative, about one million cubic meters of concrete waste has been reduced. This initiative also contributes to supporting the economic and investment sector in the emirate through finding technical solutions for the owners of ready-mix and precast concrete factories to reduce the proportion of waste and the optimal use of resources.
PMO Global Awards

PMO Global Awards

Dubai Municipality won the award for the Best Project Management Office in the Asia Pacific for the year 2021 at the PMO Global Awards. The Municipality was crowned with the title from among more than 40 international organizations that competed to be ranked among the best in the world.

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The most important factors that contributed to the achievement of winning are the support of the senior leadership and joint cooperation with all sectors in the Municipality, in addition to the distinguished capabilities and expertise in the Project Management Office. The Project Management Office comprises of experts in project management and national cadres distinguished by the skill and sense of leadership from a young age onwards to achieve excellence and commitment to continuous development, as well as looking forward to the best practices and the adoption of the latest smart systems specialized in program and project management.
RoSPA Health and Safety Award

RoSPA Health and Safety Award

Dubai Municipality won the Royal Society for the Prevention of Accidents (RoSPA) award in the UK. The Municipality won the “RoSPA Inspiration Award” in the category of Health and Safety Team of the Year 2021 – Middle East.

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The winning initiative, the Mini-Crisis Cell Task Force to Confront Covid-19 in the Municipality, contributed to strengthening the efforts of Dubai Municipality towards embodying its keenness to apply the principles and values ​​of health and safety in light of the pandemic. The initiative also focused on highlighting the distinguished organizational efforts of Dubai Municipality and its pioneering role at the emirate level in responding quickly to health and safety requirements during the pandemic and effective participation in accelerating the pace of recovery in coordination with all other government agencies and institutions in the emirate.
Sustainable Cities and Human Settlements

Sustainable Cities and Human Settlements

Dubai Municipality received two awards at the Global Forum on Human Settlements, one of the most vital events to achieve Sustainable Development Goals, through improving innovations and launching unique initiatives in a variety of fields.

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The Municipality, represented by the Urban Studies and Planning Department, won the award in the Global Human Settlements in Planning and Design category for the Dubai Urban Plan 2040 project. The Environment Department of the Municipality won the award for its Smart Environmental Monitoring initiative, in the Global Model for Smart Cities Technology category, within the Green Technology and Green Economy theme.
Technological Building Award

Technological Building Award

Dubai Municipality won technological building award. The digital transformation initiative in the building and construction sector won first place,using Building Information Modeling, which aims to expand the use of digital systems and modern technologies such as Building Information Modeling (BIM) in the Woman in Construction Technology of the Year category.

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In addition, the municipality won first place for its excellence and uniqueness in the axes of the Building and Construction Award using 3D printing technology, in the 3D Printed Construction of the Year category, through the “3D Printed Building of the Year” initiative. With a total area of ​​640 square meters, through the use of printing technology.
TITAN Business Awards

TITAN Business Awards

Dubai Municipality, represented by the Contracts and Purchasing Department, won the TITAN Business Awards, organized by the TITAN Business Awards organization, in the Growth in Achievement category.

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The Municipality won the award for the “Competitive Advantage Industry in Contracts and Procurement Procedures” initiative, which aims to keep pace with government trends in applying the best technical solutions in the field of procurement and contracting and facilitating work procedures in accordance with the National Agenda and the Municipality’s Strategic Objectives towards providing qualitative and innovative solutions for contracts and purchasing services by optimizing the use of modern technology in converting and digitizing contractual procedures.
UAE Ideas Award

UAE Ideas Award

Dubai Municipality, represented by the Building Permits Department, has won the UAE Ideas Award organized by the Dubai Quality Group under the slogan, “Nothing is Impossible,” in the category of “Innovation in the field of inventions” for constructing the World’s Largest 3D Printed Building.

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The initiative aims to construct 25% of Dubai’s buildings with 3D printing technology by 2030, and the strategy aims to harness this promising technology to serve people and strengthen the position of the UAE and Dubai as a leading center in the region and the world in the field of 3D printing. The initiative enhances the role of 3D printing technologies in saving construction costs by 50-70%, and labor costs by 50-80%, in addition to reducing the percentage of waste resulting from construction operations by up to 60%. It reflects positively on the economic return of the sector and contributes to achieving environmental and resource sustainability.