Frequently Asked Questions

• You can communicate directly with Dubai Municipality through:
  • Phone : +971 4 2215555
  • Call Centre: 800900
  • Website: www.dm.gov.ae
  • Social Media Channels: @dubaimunicipality
  • You may also submit a complaint, comment, or suggestion through 04 platform
  • To enhance your engagement and public participation, we dedicated multiple communication channels to receive your suggestions, ideas, and feedback like Amana, Whatsapp, Fares chatbor, and more, in our Help and Support page. 

You can check all contact information, locations, and details of Dubai Municipality service centers from here

• Dubai Municipality Working hours:

Saturday and Sunday: Closed

Monday to Thursday: 7:30 AM to 3:30 PM.

Friday: 7:30 AM to 12:00 PM.

• Customer Happiness Center – Dubai Central Laboratory

Monday to Thursday: 7:30 AM to 2:30 PM.

Friday: 7:30 AM to 12:00 PM.

Saturday and Sunday: Closed*

*Except for receiving construction material samples from 9:00a.m to 2:30p.m.

• Dubai Central Laboratory is located in Al Karama Area, near the Central Post Building, Administration Building, Block A, Second Floor.

• You can apply for samples testing manually by:
  • Registering the sample for analysis
  • Prepaying the test fee
  • Keeping a copy of the test application receipt.

• Yes, only domestic animals (companion animals) are allowed, except for the types or breeds mentioned in Federal Law No. 22 of 2016 regarding the regulation of the possession of dangerous animals.

• You must obtain a No Objection Certificate from the Department of Tourism and Commerce Marketing before applying to renew the desert tourism camp rental contract. Then you submit the renewal application through Dubai Municipality website – Executive Planning Department – Planning Services Section.

These projects have been completed. You can get more details by clicking on the following link.

Yes, you can find more information through this link.

• The scholarship requires the following criteria:
  • To be a citizen of the UAE
  • To hold a high school diploma (sciences section) with an average over 65%
  • To pass the placement exams (Mathematics and English)
• Scholarship advantages:
  • You can choose between a diploma or a Bachelor’s Degree
  • The tuition is paid by Dubai Municipality
  • You get health insurance.
  • You get a monthly salary of AED4,500
  • You become a member of the Dubai Municipality Employees Club
  • Your salary will amount to:
    • AED16,000, if you graduate with a diploma
    • AED22,000, if you graduate with a Bachelor’s Degree.

• You can submit your suggestions and report any complaints, such as water leaks, dumping garbage around containers and general pest problems, as well as complaints about restaurants and others by:
  • Using the 04 platform, to submit complaints, suggestions, and comments
  • Dubai Municipality website: www.dm.gov.ae
  • Dubai Municipality Service Centres
  • Email: info@dm.gov.ae
  • You can also come in person to Dubai Municipality offices or call our toll-free number: 800 900 (24/7).

We also welcome your ideas and creative suggestions regarding the tasks and services of Dubai Municipality via Mohammed Bin Rashid Smart Majlis System on this link.

• You must be registered in the suppliers online portal of Dubai eGovernment
• You can request participation in public tenders or bidding through the eSupply portal of Dubai eGovernment by logging into the specialized contracts system
• Furthermore, you can discover new tenders and opportunities on the E-Supply, he official Procurement Portal for Dubai Government Tenders, or via the Smart Supplier App.
• Also you can subscribe to tejari.com and submit your quotations.

• You can know about public tenders and bidding through related advertisements that are often published in daily newspapers, such as alarabiya.net, Al-Ittihad, Al Khaleej, Khaleej Times, Al Bayan, etc.
• Registered suppliers are notified by fax or the online bidding service.
• Furthermore, you can discover new tenders and opportunities on the E-Supply, he official Procurement Portal for Dubai Government Tenders, or via the Smart Supplier App.

• You can obtain all our services by visiting the Dubai Municipality website www.dm.gov.ae and viewing the Services categorized per individuals, businesses, government, and Emirati citizens.
• You can also access our services through Dubai Municipality app or DubaiNow app.
• Most services and transactions require logging in either by username and password or the UAEPASS.
• You can apply for some services at the customer service centres in Al Tawar, Manara, Al-Kafaf and Hatta
• For more information, please call the toll-free number 800 900.

We are committed to protecting your privacy with regards to our services and your applications through our website. Our data management and sharing policy adopts the following:

• We do not collect your private information unless you voluntarily disclose it. The same applies for when you apply for Dubai Municipality e-services.
• We are committed to protecting your personal information through advanced security technologies and assistive organizational procedures and measures that ensure the protection of your private information from any unauthorized access or illegal use.
• We will not trade the personal information that you voluntarily disclosed, nor will we share it with any third party, except for the departments concerned with the services you applied for, in order to complete the the procedures of these services.
• Also, Dubai Municipality has been awarded the Certificate of Compliance with the International Standard ISO 27001 for information security and confidentiality in all its e-services, applying the best systems of quality management according to scientific principles and maintaining the confidentiality of information, its accuracy and availability.
• Finally, we recommend that you take adequate precautions to protect your information when you are online.
• We also advise you to change your password periodically, and use necessary measures to enhance confidentiality and security, namely through adopting passwords that include letters and numbers and making sure that the browser you are using is safe.

Surely! Dubai municipality is committed to keep your personal information private in the website.  DM’s policy regarding the collection and sharing in the website is as follows:

• We collect information only  when it is provided by the costumer voluntarily like in the case of any  application for registration.
• Municipality is committed to protect your personal information from unauthorized access and using it for illegal purposes. We use high level security technology and keep adequate procedure and regulatory measures for ensuring it.
• We shall never sell or rent personal information you voluntarily disclosed to us. We won’t share your personal information with any third party at any cost, except which are shared with our departments for procedures to  complete the services you applied for.
• DM has been awarded the  ISO27001 information security certificate in all its e- services  for ensuring secured  e-services, keeping secrecy and accuracy in information sharing and  for implementing scientifically perfect quality management systems
• Lastly we advise you to take adequate precautions to protect your information when you are online.
• To change password very often, making passwords mixing letters and digits and ensuring the security of browser you  use  are  some measures to note.

• You can apply for a job at Dubai Municipality through our online recruitment service.
• Download and fill in the application form, and submit it with copies of your academic qualifications and experience certificates (if any)
• Follow up on your application through the online recruitment service after entering the application number.

Note: Only applicants with the qualifications and experience relevant to the requirements of our vacancies are contacted.

Sustainability has become a global priority. Changing the behavior of the customers to reduce their environmental footprint is crucial to preserving natural resources and habitats.

These changes will ultimately contribute to a healthier environment, which is vital to maintaining a sustainable and a high quality of life.

To learn more about the Awareness guide for regulating the use of single-use products in the emirate of Dubai, Click here

This phase includes a ban on:
• Single-use Styrofoam cups
• Plastic straws
• Plastic cotton swabs
• Disposable plastic table covers
• Styrofoam food containers
• Plastic stirrers

Single-use plastic products are a major source of litter and pollution in our environment. These products take a very long time to decompose and leave behind microplastics, which enter the food chain of both animals and humans.

The ban will be implemented gradually from 1 January 2025 to 31 May 2025, to ensure awareness and a smooth transition in the market, with full implementation starting on 1 June 2025.

This resolution applies to single-use products that are sold, traded, or used by sellers and consumers within the Emirate of Dubai, including Special Development Zones and Free Zones, such as the Dubai International Financial Centre and Dubai World Central.

Yes, there are several alternatives for each banned product. You can view the most common alternatives on the Dubai Municipality website. For more details, please visit the following link: Single-use products

The exemptions are listed on the Dubai Municipality website. For more details, please visit the following link: Single-use products

You can register a complaint through the consumer protection channels of the Department of Economy and Tourism in Dubai by:
• Using the “Dubai Consumer” smartphone application
• Visiting the website www.consumerrights.ae
• Contacting the call centre on 600545555

No, these products cannot be sold within the Emirate of Dubai after 1st of June 2025. However, exporting them to other locations is permitted, subject to the regulations and policies of the intended destination.

You can share your feedback through the consumer protection channels of the Department of Economy and Tourism in Dubai by:
• Using the “Dubai Consumer” smartphone application
• Completing the feedback form on the website www.consumerrights.ae
• Calling 600545555